pages

Terms & Conditions

DHBO Terms & Conditions

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

This Agreement contains the terms and conditions that apply to your purchase from the DHBO entity named on the invoice ("DHBO") that will be provided to you ("Customer") on orders for products sold in or to your country. By accepting delivery of the products described on that invoice, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY (i) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH DHBO, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (ii) UNLESS OTHER DHBO STANDARD TERMS APPLY TO THE TRANSACTION. These terms and conditions are subject to change without prior written notice at any time, in DHBO's sole discretion. Visit this page to review current Terms and Conditions of Sale which are binding on you.

1.    Other Documents. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both Customer and DHBO

2.    Governing Law. THIS AGREEMENT AND ANY SALES THEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE NETHERLANDS (EU), WITHOUT REGARD TO CONFLICTS OF LAWS RULES.

3.    Payment Terms; Orders; Quotes; Interest. Terms of payment are within DHBO's sole discretion, and unless otherwise agreed to by DHBO, payment must be received by DHBO prior to DHBO's acceptance of an order. Payment for the products will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by DHBO Invoices are due and payable within the time period noted on the reverse side of this invoice, measured from the date of the invoice. DHBO may invoice parts of an order separately. Orders are not binding upon DHBO until accepted by DHBO. Any quotations given by DHBO will be valid for the period stated on the quotation. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. DHBO reserves the right to limit the order quantity on any product and/or to refuse to ship product to any customer for any reason, or for no reason whatsoever, with or without prior notice.

4.    Shipping Charges; Taxes. Separate charges for shipping and handling will be shown on DHBO's invoice(s). Unless Customer provides DHBO with a valid and correct tax exemption certificate applicable to the product ship-to location prior to DHBO's acceptance of the order, the Customer is responsible for sales and all other taxes associated with the order, however designated, except for DHBO's franchise taxes and taxes on DHBO's net income. If applicable, a separate charge for taxes will be shown on DHBO's invoice.

5.    Title; Risk of Loss. Title to products passes from DHBO to Customer on shipment from DHBO's facility. Loss or damage that occurs during shipping by a carrier selected by DHBO is DHBO's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).

6.    Warranties, Disclaimers. DHBO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF' MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. In addition to these Terms and Conditions, customer agrees to be bound by the acceptance of contract terms contained elsewhere in this site.

7.    Return Policies. DHBO products purchased directly from DHBO may be returned by Customer in accordance with DHBO policies on the date of the invoice.

8.    Products. DHBO's policy is one of on-going product update and revision. DHBO may revise and discontinue products at any time and are not responsible for typographical errors or misprints. Vitacost.com reserves the right to limit order quantity at any time without notice. Prices and promotions are subject to change without notice.

9.    Price Definitions and Promotions. "Retail price" is defined as the manufacturer's suggested retail price. "DHBO price" refers to the product's non-promotional price on DHBO.com. "Sale price" is a limited time promotional price for the product. 

DHBO conducts periodic promotions related to shipping, products, and promotional codes. All offers are for a limited time only, and while supplies last. Offers cannot be applied to previous orders. Rain checks are not allowed. Acceptance of promotional codes is at the sole discretion of DHBO Promotional codes offering percentile discounts shall only apply to the first $1,000 value of the order. DHBO reserves the right to cancel an order if it believes that a fraudulent or abusive order has been placed.

10. Limitation of Liability. DHBO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS FOR ANY REASON. DHBO WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

11. Arbitration. Any claim, dispute or controversy (whether in contract, tort, or otherwise, whether pre-existing, present or future, and including statutory, common law, intentional tort and equitable claims) against DHBO, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, "DHBO") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), DHBO's advertising, any related purchase, including the validity of this arbitration clause shall be resolved exclusively and finally by the competent courts of the Netherlands, EU. Customer agrees to comply with all applicable laws and regulations of the Netherlands, European Union. Customer agrees and represents that it is buying for its own internal use only, and not for resale. DHBO has separate terms and conditions governing resale and wholesale.

12. Headings. The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

13. Acceptance. By ordering any product from DHBO, whether by clicking through over the internet, telephone, facsimile or otherwise, the customer agrees to be bound by these Terms and Conditions of Sale, as well as the "Acceptance of Contract Terms" contained elsewhere in the DHBO site.

If you have any questions, please contact us at

DHBO B.V. Lichtenauerlaan 102, 3062 ME Rotterdam, the Netherlands or e-mail us at info@dhbo.com.